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Bicycle Mechanic / Bicycle Mechatronics Technician (m/f/d) – Technical Hotline
Jetzt bewerbenHepha GmbH
vor 1 Tag
Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.
About Us
HEPHA develops high-quality e-bikes for a wide range of applications. With innovative products, outstanding quality, and a strong focus on customer service, we continue to grow across Europe. To strengthen our technical support team, we are looking for a dedicated and motivated professional to join us. Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.
- Provide technical support to our dealers and service partners via phone and email
- Assist with troubleshooting and fault diagnosis for bicycles and e-bikes
- Handle service and warranty inquiries
- Document technical cases and solutions
- Work closely with Product Management, Quality Management, and Customer Service
- Support the creation of service information and training materials
- Contribute to the continuous improvement of our products and service processes
- Completed vocational training as a Bicycle Mechatronics Technician, Bicycle Mechanic, or a comparable technical qualification
- Solid knowledge of bicycle and e-bike technology
- Strong customer service mindset and enjoyment in working with customers
- Independent, structured, and solution-oriented way of working
- Good German language skills; English skills are an advantage
- Proficient in Microsoft Office applications
- An exciting role in a fast-growing e-bike brand
- A direct impact on dealer and customer satisfaction
- Short decision-making processes and a high level of personal responsibility
- Attractive compensation package
- Modern working environment and a motivated team
- Flexible working hours and a secure long-term position
Standort
Hepha GmbH
97412 Schweinfurt,
Bayern DE
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